Privacy Policy

Introduction

Snapshot Memories respects your privacy and is committed to protecting your personal information and digital media.
This Privacy Policy explains how we collect, use, store, and protect your information when you use our services or interact with our website.
By using our services or website, you agree to the terms of this Privacy Policy.

Information We Collect

We may collect personal information including:

Your name
Email address
Phone number
Postal address
Order details
Payment and invoicing information
Photos, negatives, slides, albums, videos, and other media submitted for digitisation
Communications sent to us via email, website forms, or phone

We may also collect limited technical information relating to website usage, including browser type, device information, IP address, and general website analytics data.

How We Use Your Information

We use your information to:

Provide digitisation and related services
Process payments and invoices
Communicate with you regarding your order
Deliver digital files and completed orders
Improve our services and website functionality
Maintain business and legal records
Respond to enquiries and support requests

We do not sell customer information or customer media to third parties.

Customer Photos & Digital Media

Customer photos, negatives, slides, albums, videos, and digital files are treated as private and confidential.
Snapshot Memories does not share, publish, sell, display, or use customer materials for marketing or promotional purposes without explicit customer permission.
Customer digital files may be temporarily stored using reputable cloud infrastructure providers located in Australia or other jurisdictions with appropriate security protections.
Digital files are generally retained for approximately 6 months from the date of delivery unless earlier deletion is requested or operationally required.
Customers are responsible for downloading and maintaining their own backups once files are delivered.
Customers may request deletion of their digital files after delivery by contacting Snapshot Memories directly.

Payment Information

Payments made via card are securely processed through Stripe.
Snapshot Memories does not directly store full credit card details on its systems.
Invoices and accounting records may be processed using third-party accounting platforms such as Xero.

Third-Party Service Providers

Snapshot Memories may use trusted third-party providers to operate and support our services, including providers relating to:

Payment processing
Accounting and invoicing
Cloud storage and digital file delivery
Website hosting
Email communications
Website analytics

These providers may include services such as Stripe, Xero, website hosting providers, email providers, and cloud storage providers.
We take reasonable steps to work with reputable providers that maintain appropriate security standards.

Website Analytics & Cookies

Our website may use standard website analytics tools, cookies, or similar technologies to improve website functionality, monitor website performance, and understand visitor usage patterns.
Most web browsers allow you to control or disable cookies through browser settings.

Data Security

Snapshot Memories takes reasonable technical and organisational measures to protect customer information and digital files from unauthorised access, misuse, disclosure, alteration, or loss.
However, no internet-based system, cloud platform, email transmission, or electronic storage method can be guaranteed to be completely secure.

Retention of Information

We retain customer information, invoices, communications, and order records for as long as reasonably necessary for business, operational, legal, accounting, and support purposes.
Digital files may be permanently deleted after the stated storage period without further notice.

Access & Corrections

You may contact Snapshot Memories to request access to personal information we hold about you or request correction of inaccurate information where reasonably applicable.

External Links

Our website may contain links to third-party websites or services. Snapshot Memories is not responsible for the privacy practices or content of external websites.

Changes to This Policy

Snapshot Memories may update this Privacy Policy from time to time.
Any updates will be published on our website and take effect immediately upon publication.

Contact Information

If you have any questions regarding this Privacy Policy or how your information is handled, please contact:

Snapshot Memories
hello@snapshotmemories.com.au
snapshotmemories.com.au
0494 199 028

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