Privacy Policy

Introduction

Snapshot Memories ("we," "our," or "us") is committed to protecting the privacy and security of our customers' ("you" or "your") personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our photo scanning services.

Information We Collect

We may collect the following types of information:

Personal Information: This includes your name, email address, phone number, and physical address, which you provide when you place an order or contact us.
Payment Information: Credit card or other payment details, processed securely through our payment provider.
Photo Information: Digital copies of your photos, including any metadata associated with them.
Video Information: Digital copies of your VHS video tapes, including any metadata associated with them.
Usage Data: Information about how you interact with our website, such as IP address, browser type, and access times.

How We Use Your Information

We use the information we collect for the following purposes:

Service Provision: To process your orders and provide you with our photo scanning, VHS video tape digitisation, and enhancement services.
Communication: To contact you with updates, promotional offers, and other information related to your order or our services.
Improvement: To understand and analyse how you use our services and to enhance your user experience.
Security: To detect, prevent, and respond to fraud, abuse, security risks, and technical issues.

Information Sharing and Disclosure

We do not sell or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers: With third-party vendors and service providers who perform services on our behalf, such as payment processing and shipping.
Legal Requirements: If required by law or in response to valid legal requests by public authorities.
Business Transfers: In connection with a merger, sale, or other business transfer involving Snapshot Memories.

Data Security

We implement appropriate security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Rights and Choices

You have the following rights regarding your personal information:

Access: You can request access to the personal information we hold about you.
Correction: You can request that we correct or update your personal information.
Deletion: You can request that we delete your personal information, subject to certain exceptions.
Opt-Out: You can opt-out of receiving promotional communications from us by following the unsubscribe instructions in those communications.

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your user experience. You can set your browser to refuse cookies, but this may affect your ability to use certain features of our website.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website and updating the effective date.

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Snapshot Memories
hello@snapshotmemories.com.au
snapshotmemories.com.au

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